Frequently Asked Questions — Luqman Dawakhana

Q: What is Hazim Kool (ہاضم کول) and what is it used for? A: Hazim Kool is our flagship, 100% natural Unani digestive remedy. It is formulated using traditional botanicals (Ajwain, Fennel, Mint, and natural mineral salts) to provide fast, gentle relief from chronic gas, acidity, heavy stomach, bloating, and sluggish digestion.

Q: Are there any side effects or chemicals in your formulations? A: No. All products from Luqman Dawakhana are prepared from pure medicinal herbs with zero steroids, harmful chemical additives, or artificial preservatives. They are non-habit forming and safe for daily digestive support.

Q: What is the recommended method of use (طریقہ استعمال)? A: Take the recommended dosage (typically half to one teaspoon after meals with plain lukewarm water, or as directed on the bottle label). For personalized guidance, you can contact our herbal consultation desk on WhatsApp at +92 300 0064004.

Q: Can heart, diabetes, or pregnant patients use this? A: If you are pregnant, nursing, or suffer from chronic underlying health conditions, we always recommend consulting your physician before starting any new herbal formulation.

2. Orders, Payment & Cash on Delivery

Q: Do you offer Cash on Delivery (COD) across Pakistan? A: Yes! We offer verified Cash on Delivery (COD) to all cities, towns, and reachable tehsils across Pakistan. You only pay when the courier rider delivers the parcel to your doorstep.

Q: What other payment methods do you accept? A: Besides Cash on Delivery, we also accept direct Bank Transfers, JazzCash, and EasyPaisa for customers who prefer advance payment.

Q: How do I place an order? A: Simply choose your product or bundle, click "Order Now (Cash on Delivery)", enter your Name, Phone Number, and Address, and click confirm. Our system takes only 10 seconds to process your order.

3. Shipping, Delivery & Tracking

Q: How long does delivery take? * Major Urban Cities (Lahore, Karachi, Islamabad, Rawalpindi, etc.): 2 to 4 business days.

  • Other Cities & Regional Towns: 3 to 5 business days.

Q: How can I track my shipment? A: Once your parcel is booked with our courier partner (Leopards / Trax / PostEx), you will receive an automated SMS with your tracking number. You can also track your parcel anytime on our website at luqmandawakhana.com/pages/track-order.

4. Returns, Damages & Replacements

Q: What if my parcel arrives damaged or leaking? A: We offer a 7-Day Claim Window. If your bottle arrives broken or leaking during transit, simply send a photo or video of the parcel to our WhatsApp (+92 300 0064004), and we will immediately dispatch a brand-new replacement unit to you at zero extra cost.

Still Have Questions?

  • Helpline & WhatsApp: +92 328 5030000

  • Email: luqmandawakhanaofficial@gmail.com

  • Support Hours: Monday to Saturday (10:00 AM – 8:00 PM PKT)