Shipping policy

SHIPPING AND DELIVERY POLICY — LUQMAN DAWAKHANA

Effective Date: August 2026
Website: luqmandawakhana.com

  1. OVERVIEW AND NATIONWIDE COVERAGE

Luqman Dawakhana is dedicated to delivering fresh, authentic, and safely packaged herbal formulations across the Islamic Republic of Pakistan. We partner with leading, certified domestic logistics networks to ensure that your orders—including Hazim Kool and our complete herbal medicine range—reach your doorstep securely and within standard transit schedules.

We service all major cities, tehsils, and rural districts reachable by our designated courier services across Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Islamabad Capital Territory, Azad Jammu & Kashmir, and Gilgit-Baltistan.

  1. ORDER PROCESSING AND VERIFICATION TIMELINES

2.1. Order Processing:
All orders received through luqmandawakhana.com are processed at our central facility within 24 business hours of placement (excluding Sundays and gazetted national holidays).

2.2. COD Verification Protocol:
To ensure address validity and prevent unauthorized bookings, Cash on Delivery (COD) orders may undergo telephone or automated SMS verification. Once the delivery address and contact number are verified, the parcel is immediately queued for packaging and courier pickup.

2.3. Cut-Off Times:
Orders confirmed before 3:00 PM PKT (Monday through Saturday) are typically handed over to the courier partner on the same business day. Orders confirmed after this cut-off time will be dispatched on the following business day.

  1. ESTIMATED DELIVERY TIMELINES

Delivery time begins from the date the consignment tracking number (CN) is issued by our logistics partner:

  • Major Urban Centers (including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Gujranwala, Sialkot, and Peshawar): 2 to 4 business days.

  • Regional Cities, Semi-Urban Areas, and Outlying Towns: 3 to 5 business days.

  • Remote Rural Districts and Extended Delivery Zones: 4 to 6 business days.

Please note that delivery timelines are standard industry estimates and may occasionally experience minor delays due to adverse weather conditions, regional strikes, national holidays, or courier logistical congestion during peak festive seasons.

  1. SHIPPING CHARGES AND FREE DELIVERY THRESHOLDS

4.1. Standard Delivery Rates:
A nominal standard delivery charge is applied at checkout for single-item or below-threshold orders to cover courier flyer, packaging, and handling costs across Pakistan.

4.2. Free Delivery Promotions:
Orders that meet specific promotional criteria—such as multi-pack bundle offerings for Hazim Kool (e.g., Family Pack of 3 or designated seasonal bundles)—qualify for 100% Free Nationwide Shipping. All applicable shipping charges or discounts will be transparently calculated and displayed at checkout before order finalization.

  1. SHIPMENT TRACKING AND STATUS UPDATES

5.1. Tracking Number Generation:
As soon as your parcel is booked into the courier system, an automated SMS and email notification containing your unique Consignment Tracking Number (CN) and the assigned courier name (such as Leopards Courier, Trax, PostEx, or Rider) will be sent to your registered contact details.

5.2. Live Self-Service Tracking:
Customers can check real-time shipment milestones by visiting our dedicated tracking portal at luqmandawakhana.com/apps/track or by directly entering their tracking number on the assigned courier’s official portal.

  1. CASH ON DELIVERY (COD) OPERATIONAL GUIDELINES

6.1. Exact Payment Readiness:
For all Cash on Delivery orders, customers are requested to keep the exact invoice amount ready in Pakistani Rupees (PKR) for payment to the courier delivery rider upon arrival.

6.2. Courier Industry Safety Protocol:
Under standard postal and courier regulations in Pakistan, courier riders are strictly prohibited from allowing customers to open the outer flyer or break product security seals before receiving full invoice payment. If you discover any physical damage or incorrect items after receiving and paying for your parcel, our 7-Day Return and Refund Policy provides complete protection, replacement, or refund.

  1. DELIVERY ATTEMPTS, RE-ROUTING AND RETURN TO ORIGIN (RTO)

7.1. Courier Delivery Attempts:
Our courier partners will make up to two (2) to three (3) physical delivery attempts at the address provided during checkout. The courier rider will attempt to contact you via telephone before arrival.

7.2. Unreachable Recipients:
If a recipient is unreachable, fails to answer calls, or refuses delivery without valid justification, the parcel will be placed on temporary hold at the nearest local courier delivery hub before being marked as Return to Origin (RTO).

7.3. Address Blacklisting for Bogus Orders:
Repeated, unverified rejections of dispatched COD orders result in automatic blacklisting of the associated contact number and delivery address from future online orders across our platform network.

  1. PACKAGING SECURITY AND TRANSIT DAMAGE

8.1. Tamper-Evident Packaging:
All Luqman Dawakhana products are sealed in tamper-evident containers and dispatched inside reinforced courier flyers to protect the natural herbal ingredients from moisture, heat, and physical impact.

8.2. Damaged Parcels Upon Receipt:
If the outer courier bag is visibly shredded, tampered with, or leaking upon arrival, please take a clear photograph of the package and immediately contact our customer support helpline (+92 300 0064004) while notifying the delivery rider.

  1. LOGISTICS SUPPORT AND INQUIRIES

For any questions regarding your parcel status, delayed shipments, or delivery address amendments, please contact our logistics support team:

Entity: Luqman Dawakhana
Official Phone / WhatsApp: +92 300 0064004
Email: luqmandawakhanaofficial@gmail.com
Operational Hours: Monday through Saturday (10:00 AM to 8:00 PM PKT)