Refund policy

RETURN AND REFUND POLICY - LUQMAN DAWAKHANA

At Luqman Dawakhana (luqmandawakhana.com), we are committed to providing you with 100% authentic, high-quality herbal and Unani formulations. We take immense care in preparing, packing, and dispatching every order.

Please read our Return and Refund Policy carefully before placing your order.

  1. 7-Day Claim Window
    We offer a 7-day claim window from the date of parcel delivery. If you receive an item that is damaged during transit, defective, or incorrect, you must report it to our customer support team within 7 days of receiving your shipment. Claims made after 7 days from the delivery date will not be eligible for replacement or refund.

  2. Health, Hygiene and Safety Policy
    Because our products (including Hazim Kool and other herbal remedies) are ingestible health formulations:

  • Opened or used products cannot be returned: For health, medical hygiene, and customer safety reasons, we strictly do not accept returns or offer refunds for any product where the safety seal has been broken, opened, or used.

  • Exceptions: Replacements or refunds are exclusively granted for products that arrive broken, leaking, defective, or if an incorrect item was dispatched.

  1. Eligible Issues and Claims
    You are eligible for a free replacement or refund under the following circumstances:

  2. Damaged or Leaking Bottle: The product package or bottle arrived physically broken or leaked during transit.

  3. Wrong Product Delivered: The item received does not match what you ordered on our store.

  4. Expired or Missing Items: The parcel arrived with missing items or a product past its expiration date.

  5. How to Initiate a Claim
    To file a quick replacement or refund claim, please follow these steps:
    Step 1: Capture Evidence. Take 1 to 2 clear photos or a short video showing the outer courier flyer with the printed tracking slip, and the damaged, leaked, or incorrect product.
    Step 2: Contact Customer Care. Send your Order Number along with the photos or video via:

  • WhatsApp / Call: +92 300 0064004

  • Email: luqmandawakhanaofficial@gmail.com
    Step 3: Claim Review. Our quality verification team will review your claim within 24 to 48 hours.

  1. Resolution and Refund Options
    Once your claim is approved, you may choose one of the following resolutions:

Option A: Free Product Replacement
We will immediately dispatch a brand-new, sealed replacement unit to your delivery address via express courier at zero extra cost.

Option B: Full Refund
If you prefer a refund instead of a replacement:

  • For Cash on Delivery (COD) orders, refunds are processed directly to your Bank Account, JazzCash, or EasyPaisa account.

  • For online paid orders, the amount will be reversed to your original payment method or bank account.

  • Refund transfers are completed within 3 to 5 business days following claim approval.

  1. Order Cancellation
    You may cancel your order at any time before it is booked with the courier. Once an order has been booked and a courier consignment tracking number (CN) is generated, the order is in transit and cannot be cancelled.

  2. Customer Support Contact
    For any queries or assistance regarding returns, refunds, or product usage:

  • Official Phone / WhatsApp: +92 300 0064004

  • Email: luqmandawakhanaofficial@gmail.com


  • Operating Hours: Monday to Saturday (10:00 AM to 8:00 PM PKT)